FAQ

Do our products have warranty?

THESE PRODUCTS ARE FOR OUTDOOR USE ONLY.

THESE PRODUCTS ARE NON-NSF 

We offer up to a 1 year warranty on our products. 

Please note products labeled heavy duty have a 1 year warranty that covers:

  • Burners
  • Hose and Regulator
  • Knobs
  • Frame (oxidation) 
  • Griddle (Warping Only)
  • Wheels

Any modifications or alterations of any kind by customer voids warranty. 

We cover freight expenses or shipping expenses in case of having to ship the product back for up to 30 days of delivery. 

Products Labeled Regular Duty, LD, Light Duty have a 30 day warranty that covers

  • Burners

Shipping

Products Labeled "Freight Shipping" in Product Description are shipped VIA freight. Please note griddlesupply.com
is not responsible for damages caused while in transit, pleasure ensure
when taking delivery to note down any issues with delivered goods such 
as broken plywood, broken straps, ripped pallet wrap on Bill of Lading 
"BOL" and please take pictures so we can file a claim. Products not 
labeled "Freight" are shipped via regular Shipping Carriers like UPS, 
FEDEX, or USPS, We are not responsible for damages caused by shipping. 
Every package shipped is securely shipped and documented with images to 
ensure the best shipping experience.

 

Freight shipments can take approximately 3-20 business days (depending on location)

Regular packages 3-8 Business Days (Depending on Location)

We are not responsible for delays with freight or shipping.

Clearance items

Clearance items are FINAL SALE 

Returns & Exchanges

We gladly accept returns up to 30 days after delivery. Customer is responsible for freight or shipping charges.

 

All products are checked by our 30 point inspection. We are not 
responsible for damages during transit with freight or shipping.

LEGAL NOTICE:

GriddleSupply, Griddledirect provides a one year limited warranty on heavy duty products only covering: griddle warping, wheel damage, and burner malfunction under normal use conditions. This warranty is limited solely to the repair or replacement of the defective part at our discretion. proof of purchase is required for all warranty claims. Except as expressly stated above GriddleSupply, GriddleDirect makes no other warranties express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose. 

Limitation of Liability: 

By purchasing and using our products, you acknowledge and agree that GriddleSupply or GriddleDirect, its owners, employees, and affiliates re not liable for any direct, indirect, incidental, special, or consequential damages, personal injury, or loss of use, arising out of or related to the use or misuse of our products. Our products are intended for outdoor use only. Use indoors or in enclosed spaced may be hazardous and will void the warranty. Use of our products signifies your appearance of these terms.